So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. Sign in . Home Phone. Parcels returned to the retailer within 72 hours. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. Processed at National Hub. 5 years ago: its virgin media. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Yodel returned to sender. We could not find the parcel anywhere near the house at all. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. - Track the progress of your sent parcels. I contacted Yodel and they said we ju. No setup fee is available on all bundles, broadband & phone, and broadband only packages. . God help anyone waiting for a delivery from yodel. Excludes broadband faults and broadband network outages. on 04-02-2023 10:23. If you don’t have that in property the tech will install that and all the equipment. Not in? No worries: Yodel will leave a card explaining how to reschedule. How to track a home delivery. not to me. When nothing arrived I phoned and di. Open the Netflix app on your Virgin TV box and select the Netflix banner. Your Virgin Media return En route. I've taken a look at our systems and I can see that your new equipment was activated. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Networking and WiFi. Anything else on the BT network you could just use. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. I am really fed up. We would like to show you a description here but the site won’t allow us. Thanks for posting, and a warm welcome to our Community Forums. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Virgin Media Price Guides. Sign in . Options. Free tracking available as standard. Global Media Limited Postal Address and Map for A. Browse Virgin Media Virgin Media Community. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. but I can't. QuickStart, set up and connections. - 4856480Send a parcel with Collect+. Thanks for your post and questions around 21CV. . My parcel with a hub 4 was supposed to be delivered on Tuesday. Account - Cable. I delayed delivery by Yodel for a week, but they are still intent on giving me another. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. Being returned to Virgin Media. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. I don’t know what to do, each party is putting the blame on the other and I’m the paying. - Track the progress of your returns. - Track the progress of your sent parcels. On our wavelength. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Thanks for your post and questions around 21CV. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. Yodel tell me that it was last tracked loaded onto a van at the depot ready to be delivered to you. Yodel say I have to speak to Virgin to get the package re sent. Very. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. On our wavelength. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. The overall user rating for this number is Negative . On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. My delivery didn’t arrive yesterday. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. I've replied to numerous emails asking for a returns label but nothing received. Entertain me; Broadband Deals. I don't work for Virgin Media. It's your sole responsibility to track and update your system. SpeedWe would like to show you a description here but the site won’t allow us. (England) I bought a mobile on contract from virgin media. “It’s with the correct team” My phone was stolen by Yodel on Saturday. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. We would like to show you a description here but the site won’t allow us. Apparently the tag could be damaged or missing and they can't find the parcel. 09/11/23 11:22. In response to Zach_R. He assisted me with that but not beyond that. We would like to show you a description here but the site won’t allow us. Virgin mobile - yodel delivered me some one elses parcel wow. Yesterday it was showing for delivery, today if I hadn’t. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. but I can't. . The advice was to recycle the old hub. Account - Mobile. Please choose the Yodel Store of your choice and let us do the rest. Account - Cable. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Same here no parcel and no text message. wonkydragon. 3:41 PM · Jul 24, 2023. Tesco Direct. . We would like to show you a description here but the site won’t allow us. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. You have entrusted the parcel to VM's courier, who have lost it, so that's VM's problem. not to me. Options. Shop. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Just the same response. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. And now Yodel's delivery tracker is saying that I am unauthorised to make. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Options. Download it for your iPhone. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. I'm moving to a new house where the old owners had VM. . But surprise surprise, nothing. Manage Your Account. 5 months ago I was upgraded from Hub 3 to 5. Should you need us again, please do reach back out to us. My parcel with a hub 4 was supposed to be delivered on Tuesday. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. I'm a Very Insightful Person, I'm here to share knowledge. . We would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. We would like to show you a description here but the site won’t allow us. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. . Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. There was no label in the box but searches revealed that I could recycle via. on 02-12-2021 17:04. I’m not getting anywhere with the WhatsApp service. Please choose the Yodel Store of your choice and let us do the rest. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. 10/11/23 15:13. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. Watch out Samsung!We would like to show you a description here but the site won’t allow us. I tried to contact Yodel customer service. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. on 08-11-2022 12:42. Yodel Delivery due tomorrow - No tracking and no order showing. Welcome to our community forums and thank you for your first posts. QuickStart, set up and connections. I'm sorry to hear you haven't received a confirmation text for your timeslot. As in the title. When he arrived home one day he noticed a note in the letterbox from Yodel. PER MONTH. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. The issue is there was more than one item in the parcel. NathanielKelly. This applies to calls from any phone line, including mobile, landline and payphone. i. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Browse Virgin Media Virgin Media Community. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. I would like to know if i can rearrange delivery or cancel the order. Options. on 12-11-2022 20:05. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Yodel, returned to sender. 3 weeks ago. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. GXO has collaborated with Virgin Media since 1999. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. This communication will. Or stream, control and manage. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. on 28-03-2023 08:11. I contacted their support team via live chat to be informed it would be delivered Wednesday. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. But then the envelope arrived to return it and I used this instead. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. - Find your. Click on the brands below or scroll down to the handy brand finder. Now I have. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Options. I'm a Very Insightful Person, I'm here to share knowledge. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. The guy did say it would be a hub 5. Further exclusions & legal stuff apply. Really disappointed, when I goo. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). We would like to show you a description here but the site won’t allow us. I dropped it off at the nearest Collect+/Yodel point (local corner shop). Account - Cable. We would like to show you a description here but the site won’t allow us. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118180 from your mobile phone or other operators. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. They never were. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Poor service Yodel, no delivery. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power. See Deal. Yes - of course. Account - Cable. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You may also wish to ring us on 0345 454 1111, and our team may be able to. Thanks in advance. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Parcels returned to the retailer within 72 hours. on 30-05-2023 13:29. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Realtime overview of issues and outages with all kinds of services. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Because it was shittly designed, the people in the. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Processed at National Hub. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. To whom is May concern. Browse Virgin Media Virgin Media Community. In this conversation. Openreach has just launched a revised. If your parcel is able to be rearranged, you will see the options that are available to you. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Global Media Limited Customer Service email address : A. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. All the documents were signed , all. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Having issues? We help you find out what is wrong. We would like to show you a description here but the site won’t allow us. Account - Mobile. I haven’t ordered a phone and have never had a contract with Virgin. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. “@virginmedia Yes. 08/11/23 21:45. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Arrowmunda. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Stream box and remote remain property of Virgin Media. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. Good afternoon. - Create returns labels for 300+ retailers. Use our app to: - Send a parcel from any of our thousands of local stores. Yodel stole my parcel. 13-01-2023 14:29 - edited 13-01-2023 14:30. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. . on 04-12-2022 20:11. Use our app to: - Send a parcel from any of our thousands of local stores. The items were not ordered or paid for by me. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Mobile Your Account. Joining in. Account - Mobile. Processed at National Hub. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hub 3 stuck at Yodel. We would like to show you a description here but the site won’t allow us. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. - Create returns labels for 300+ retailers. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Chatter and natter. This was a 4 week wait. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. We wouldn't be able to advise directly on the information provided by Yodel, as this. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. My Virgin Media App. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Despatched from BOREHAMWOOD DEPOT. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. Networking and WiFi. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. 07-06-2021 13:00. Options. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. Virgin Media’s service is not activated too in the new address requested. Excludes all third party directory enquiry services. My Virgin Media App. See Deal. If your returns label just shows the Collect+ logo, please select Yodel. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. In this conversation. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. i. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. My Virgin Media App. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. . Scroll down and click on create new label. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. We can understand the inconvenience caused to your day and want to best help. I would be grateful for any advice on the best way to proceed. I was told that both orders have been cancelled and that my mothers account was flagged. Processed at National Hub. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Global Media Limited - Phone number All directors of A. Yodel has apologised directly to Mr Beck and Ms. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Max20000. . £45. It's just that I'm stuck home now, waiting for the delivery without a. If VM tries to charge you, you can always post back on. We will also take a photo of your parcel when we’ve left it in a safe. Go to Account settings, then Account details b. 3 weeks ago. 3 weeks ago. Paul. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Number of inclusive HD channels depends on package. Yodel failed to deliver. Just joined. Main menu; Bundles. consumer polling and social media complaints. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture.